Who We Are: Perched upon the rolling hills that define the landscape of the Carneros AVA, Ram’s Gate Winery welcomes visitors as they enter Sonoma’s Wine Country. The winery’s portfolio showcases wines that are fresh, compelling, and uncompromising in quality, sourced from vineyards that encompass the spirit of Sonoma County. Its connection to the land is reflected in the breathtaking tasting room that overlooks the estate vineyard made up of 28 acres of organically farmed vines. Rooted in exploration, the Ram’s Gate Winery team brings a new perspective on refined elegance through thoughtful farming, transparent winemaking, genuine hospitality, and sublime culinary experiences.

Who You Are: You enjoy working in a fast-paced environment that is customer focused and team oriented. You are a consummate professional who enjoys sharing fun stories, exceptional wines and sublime pairings with guests and/or colleagues. You have a “service heart” with a respect and knowledge of the bottom line. You are passionate about wine and embrace new ideas for creating the ultimate guest experience.

Job Description: The Floor Manager is responsible for the day-to-day operations of the Tasting Hall, aiding in the development of the team and fostering an environment that promotes sales while creating a memorable experience for every guest. The role embraces but is not limited to maintaining high standards of hospitality for guests and members, a smooth and seamless guest experience and leading on-going training and development of the team. This role reports to the Tasting Hall Manager and collaborates with all departments including winemaking, membership and culinary.

Essential Functions:
•  Assist Tasting Hall Manager in all department operations including conversions and sales goals, promotions, customer service, staff management, inventory accuracy and profitability
•  Oversee day-to-day operations including scheduling of Tasting Hall personnel, cover counts, table turn times and floor plans
•  Closely monitor the guest experience adjusting and assisting whenever necessary while identifying opportunities to grown revenue and bottom-line profitability
•  Manage the POS system and procedures to ensure guest experience is efficient and accurate
•  Lead educational opportunities for staff to ensure wine, sales and industry knowledge is current and evolving; ensure team conducts themselves as brand ambassadors demonstrating positive characteristics of exceptional guest service and focused sales behavior
•  Enhance and maintain an inspired service culture amongst all hospitality team members
•  Constantly strive to introduce creative, new enhancements to the sequence of service and operational amenities
•  Integrate with team to ensure proper delivery of wine and food items, obtaining feedback as to satisfaction and details to improve upon
•  Ensure all public facing areas are clean, organized and in good working order; free from any hazards
•  Be actively involved in the sales and marketing of wines and memberships to Tasting Hall guests, members and event attendees
•  Partner with the Winemaker and Executive Chef to schedule staff training when new wines and/or menus launch
•  Oversees accurate inventory levels in the Tasting Hall including correct vintages and varietals available for sale
•  Monitor and complete daily procedures including opening/closing duties and sales reports in partnership with Tasting Hall Manager
•  Facilitate and lead daily lineup to set the tone, pace and expectations for the team in Tasting Hall Manager’s absence
•  Host VIP and trade guests
•  Collaborates and supports DTC/Membership and the Events departments as needed
•  Create and ensure a safe environment for staff and guests

Knowledge, Skill and Experience:
•  2+ years of experience in sales management and customer engagement, preferably in a luxury wine or other hospitality setting
•  Wine credentials of a level 2 WSET at a minimum; CSW or advanced Sommelier certificate strongly preferred
•  Must be available to work weekends including occasional nights and holidays
•  Excellent interpersonal and organizational skills with good attention to detail
•  A comprehensive understanding of hospitality operations and wine service
•  Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm, professionalism and a sense of urgency while remaining calm under pressure
•  Strong written and verbal skills with an ability to communicate effectively with internal and external stakeholders
•  Experience building effective relationships and collaboration across departments to achieve joint goals
•  Possesses strong customer service expertise, tact and diplomacy
•  Technologically savvy with basic knowledge of Microsoft Office and POS/CRM software programs required; experience with Wine Direct and TOCK highly desirable
•  Knowledge of merchandising wine and non-wine items is preferred
•  Passion for our product and knowledge of hospitality operations and wine service
•  Certification in California Food Handlers Training required or within 30 days of employment
•  Certification in California RBS Training required or within 30 days of employment
•  Must be at least 21 years of age or older

Physical Requirements:
•  Able to stand and walk for long periods of time
•  Able and willing to work weekends and longer than normal business hours
•  Must be able to lift 40 lbs

The above information is representative of the work performed in this position; however, it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities. Ram’s Gate Winery is an equal opportunity employer, committed to a diverse and inclusive work environment.